We want you and your pet to be entirely happy with your purchase from The Natural Pet Toy Company.
Unwanted items can be returned, in original condition, within 14 days of receipt for a refund or exchange. Unfortunately we cannot be held responsible for items being lost on their way to us and it is the senders’ responsibility to retain proof of posting and claim for lost items.
Please contact us directly if you are in anyway unhappy or your product has a fault and we will happily refund or replace the item. We withhold the right to request that any items reported faulty are returned to us with all packaging so that an assessment of the fault can be made.
The handmade nature of The Natural Pet Toy Company's products mean that there may be slight variation in colour or style from the item seen on screen. This is the nature of hand made goods and should not be considered a fault. We will never send you a product we are not completely happy with.